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WE HAVE A NEW TICKET SURVEY QUESTION!


An Effortless Support Experience for Your Team

On a scale of 1-7, a score of 1 means it took a lot of your effort and a score of 7 means it was very easy for you to resolve your issue.

When someone on your team submits a support request, they receive a brief follow-up survey after the issue is resolved. We hear back on about 20% of completed tickets, and those insights directly shape how we improve your experience.

We're expanding our feedback approach to better understand not just satisfaction, but effort — how easy (or difficult) it felt for your team member to get the help they needed.

Because for you, a successful resolution isn't just about fixing the issue. It's about how smooth the process felt along the way.

Why Effort Matters to your Organization

Even when issues are resolved, friction can cost time and energy. Reducing effort means:

  • Fewer back-and-forth emails
  • Less need to repeat information
  • Clear next steps and ownership
  • Faster confidence that the issue is being handled

An effortless experience helps your team stay focused on their priorities instead of navigating support processes.

Our Approach: The Customer Effortless Experience Framework

The Customer Effortless Experience (CEE) framework is built on a simple principle:

The easier we make it for your team to get help, the more value you receive from our partnership.

This approach focuses on:

  • Clarity - Clear communication and expectations
  • Low lift - Minimizing the work required from your team
  • Ownership - Ensuring clear accountability from start to finish
  • Continuous improvement - Using your feedback to reduce friction over time

By measuring effort, we gain better insight into where we can simplify and streamline your team's experience.

Participation in the survey is always optional, and we sincerely appreciate every response.

Thank you for your continued partnership and trust.

Here's What Our Clients Are Saying About Our Services:

★★★★★

Fought Potential Data Breach, Without One Minute of Business Interruption

"I would wholeheartedly recommend Doug Johnson and his team without hesitation. In 2012, we were going through a very stressful moment in the company's history of 40 years of a potential data breach. I met Doug Johnson, and he immediately responded with the quick installation of secured software...

"I would wholeheartedly recommend Doug Johnson and his team without hesitation. In 2012, we were going through a very stressful moment in the company's history of 40 years of a potential data breach. I met Doug Johnson, and he immediately responded with the quick installation of secured software and hardware, which anticipated cyber-attack. Ever since, we haven't had a blip on the graph, security-wise, and thus I am a believer of him and his company."


Smiling middle-aged man in a black suit and red tie against a white background

-- Thomas C. Lawson, CFE CEO, APSCREEN

Keeping up With Technology is No Longer an Issue

"With the help of CyberTrust IT, we are able to effortlessly keep up with new and advanced technology and security solutions. It's amazing seeing their knowledgeable, proactive and progressive team in action. When issues do pop up, they are very quick to respond and very friendly and professional."

Smiling middle-aged man with short gray hair and beard wearing a black patterned shirt against white background

-- Joel Silver, General Manager, Borrmann Metal Center