Testimonials

I met Doug Johnson in 2012 at a critical but unusual moment of a potential data breach, which was the first and only time we ever got close, in the 40-year existence of our company. Doug responded with an immediate response to our situation and within hours installed secure hardware and software which headed-off an anticipated cyber-attack after one of our long-term and highly experienced employees literally and unknowingly gave away our company’s security platform to a uncannily talented telephone fraudster. Subsequent to Doug’s intervention, we self-initiated one contract-based, third-party, MILSPEC-level top down cyber-security and data security review and requested security reviews from the information sources that we represent and were advised by all that looked at us that we had not suffered a breach and that our security protocols, firewalls and protective intervention did the trick to a better-than-MILSPEC level security standard. As a result, we maintained our secure-site and secure-data compliance status without one minute of business interruption, passed multiple subsequent site and compliance audits 100% and were praised by the auditors not only for our self-policing, but for initiating a “very” timely response to an anticipated threat at a time when third-party data security evolution was in its infancy. The auditors also lauded the response and professionalism of our computer security team, and for elevating our security platform during the process. Ever since that very stressful moment in our company’s history, we have not had even a blip on the graph, security-wise and thus, I have been a big believer in Doug Johnson and his crew and hire them regularly. I would wholeheartedly recommend them without hesitation and I have many, many times.

With the help of CyberTrust IT, we are able to effortlessly keep up with new and advanced technology and security solutions. It’s amazing seeing their knowledgeable, proactive and progressive team in action. When issues do pop up, they are very quick to respond and very friendly and professional.

The greatest benefit of having had CyberTrust take over our IT Support that we have realized is the level of confidence that I/we now have that our computer systems and entire IT services are being taken care of. Specifically, the immediate and efficient responsiveness that we have received from everyone we have dealt with at CyberTrust. They have been able to get to the core of any issue we have had and have been able to resolve it very quickly.  In addition, when working with us, they have been able to maintain minimal disruption to our systems. If you want to put your mind at ease and know that your IT systems are being handled effectively with a responsive and professional organization, then you should start working with CyberTrust!

What I like best about CyberTrust IT is the staff’s incredible level of knowledge. They are friendly, patient and always available. The executive team is always willing to help and provide solutions not only in the moment, but ‘big picture’ solutions that are forward-thinking and proactive. They not only provided valuable information, but they also laid out the map to success.

We are a small business with <10 employees. We aren’t in a position to employ an in-house IT department. By employing CyberTrust for our IT requirements, we have access to a highly skilled team at a fraction of the cost. In the past, we would hire a hardware person to install equipment and fix failed components; we hired another individual to install our modem/Wi-Fi; our backups were directed to local disk storage with yet another person. CyberTrust provides a holistic view to our IT support. Not only do they ensure our business has uninterrupted flow of service, they manage our compliance and data security. All of this allows us to stay focused on our core business. CyberTrust always answers the phone. Their front-line support puts us in touch with a technician in a timely manner and follows up to make sure the issue gets solved. They understand what the adverse impact of downtime means to our business. They are proactive. They provide ample notice for scheduled maintenance. They make recommendations for hardware/software upgrades & security tools/procedures. They are sensitive to our budgets. They present multiple solutions and explain the cost benefit of each, often with a phased-in approach. In the end, CyberTrust is more than an IT Support provider, they are one of our critical business partners.

The greatest benefit of having had CyberTrust take over our IT Support is the fact that they have been a partner from the very beginning. They explained the different options and prices in moving our telephone systems and services to the cloud. Once the implementation took place, the process was smooth. Their technicians were always available and ready to solve any issues that arose. We have regular check-ins, and they are always responsive, especially to urgent requests. They did a great job with getting our servers, telephones, and all our mission critical applications and data into the Cloud. We really feel that they care about digital well-being and that we are partners in an increasingly complex (and sometimes dangerous) network-based world. We have really been quite delighted with our partnership with CyberTrust.

The greatest benefit of having had CyberTrust take over our IT Support is the personal service we receive as well as the quick response time.

The greatest benefit of having had CyberTrust take over our IT Support is the peace of mind we have knowing that CyberTrust is doing everything possible to secure our data and that of our clients and keep it safe from outside intruders. Being able to concentrate on other aspects of running your business is another perk of partnering with CyberTrust.

The greatest benefit of having had CyberTrust take over our IT Support is that I have been able to focus on the business instead of troubleshooting IT issues. The entire CyberTrust team understands our business and how to troubleshoot issues. In the past, we were reliant on a one-man band and if they were gone or busy, no one else could help us. If you are on the fence about choosing CyberTrust as your IT firm, you should really go through the process of having an audit done so that you will realize how much you could be overlooking by handling your IT yourself.  It will also become evident that you are cutting corners and that your systems, software, and applications are likely outdated, running slow and open to security issues.

The greatest benefit of having had CyberTrust take over our IT Support is the high responsiveness to our needs. CyberTrust is more responsive than other technical support firms for our network and desktops. We can email or phone and get confirmation that someone will be ready to help. If it is urgent, we get an expert patched through to us in minutes. They are knowledgeable. They come onsite as needed. They are very friendly. They are also easy to work with. My confidence with CyberTrust is such that I recommend them to my friends and clients that need desktop and network support.

The greatest benefit of having had CyberTrust take over our IT Support is not having to worry about maintenance of our IT infrastructure, including scaling and growth. I feel like I can be almost completely hands off and know that we will be taken care of. CyberTrust plans and makes sure that our systems are always up to date and ready to move to new and more efficient technologies as soon as they become mainstream. What would happen to your business if your IT systems went down for unknown reasons? We are living in extraordinary times, where the world of business is increasingly dependent on technology. For many, the answer to the previous question is they would be dead in the water. Having a partner like CyberTrust to navigate the growing complexity of business IT systems takes this uncertainty off the table and out of your daily concerns.  Like many business owners and managers, for me that peace of mind alone is a priceless benefit.