If your computer support company does not score a “YES” on every point, you could be paying for substandard support.
- Do they respond to emergencies in 30 minutes or less?
- Are they easy to reach when you need them for non-emergencies?
- Do they offer ongoing maintenance to keep your systems running smooth?
- Do they proactively offer new ways to improve your network's performance?
- Do they provide detailed invoices that clearly explain what you are paying for?
- Do they complete projects on time and under budget? Do they follow up on your support requests quickly?
- Do they offer a guarantee on their services? Do they arrive on time and dress professionally?
- Do they have other technicians on staff who are familiar with your network in case your regular technician goes on vacation or gets sick?
- Do their technicians maintain current vendor certifications and participate in ongoing training? Are you confident they aren't learning on your time?
- Do they give you their full attention rather than seeming constantly rushed? Are they adamant about backing up your network and having a disaster recovery plan in place?
- Do they offer to meet with you regularly to review your business plans, your network status and their own performance in supporting your company?
- Do they provide frequent updates, status reports and follow-up calls and e-mails so you don't have to manage their progress on projects?
- Do they offer flat-rate or fixed-fee project quotes, rather than giving themselves a wide-open playing field with "time and materials"?

Stop paying for sub-standard support today!
Because you're a prospective client, we'll give you 2 FREE hours of network support to prove that we can do a better job than your current computer guys.
For FREE, we will come to your office and…
- Check your network's current security against hacker attacks, theft, worms and viruses.
- Check your data back-up systems to ensure they are working properly and accurately backing up all of the critical files and information you NEVER want to lose.
- Perform a quick network "tune-up" to make programs and files load faster.
- Discuss a project or upgrade you are considering, or give you a second opinion on a quote you have received.